Latest Updates
Weather Conditions Updates - All Areas
Posted by John Peck on 21 September 2018 07:37 AM
Due to high winds and rain service has been affected within numerous areas of our network, in particular Troon & Hamilton Industrial Estate, below is a list of issues and resolves;

New Troon & Hamilton Mast 

  1. Main gigabit link which is a 2ft microwave is severely effected by mast movement and wind, bracing has been applied and the manufacturer is working with us to ascertain large signal
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Troon Industrial Estate - Network issues - 20/09/18
Posted by Dalton Ison on 20 September 2018 11:59 AM
Dear Customers

We are currently experiencing network issues around Troon Industrial estate. We apologise for the slower speeds but this is due to the wind damage. We have engineers out on site right now trying to rectify all the issues caused by the weather over the last couple of days. 

Kind Regards

Gigabair Support
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Network Interference - Weather Conditions 19/09/18
Posted by Dalton Ison on 19 September 2018 04:10 PM
Dear Customers 

You may be experiencing lower speeds than usual this is due to the windy weather conditions affecting two of our main links. We are keeping an eye on all our links once the weather has picked up speeds should be back to normal.

Kind Regards

Gigabair Support
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Winds Affecting Broadband Connections - 18/09/18
Posted by Dalton Ison on 18 September 2018 09:27 AM
Dear Customers,

Today there are expected to be high winds and as of this morning it has been noticed that customers broadband connections have been sporadic. The engineers are out on site working on site working on issues caused by the winds so far. Customers in the Birstall/Hamilton areas seem to be the most affected by the winds but we will keep an eye on everyones borandband connections.

Kind Regards

Gigabair Support
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Troon & Hamilton Gigabit Upgrade
Posted by John Peck on 14 September 2018 09:13 AM
Dear Customers 

We are pleased to announce the completion of the Gigabit upgrade and installation of the new mast at Birstall, Hamilton & Troon Industrial estate. All customers that have agreed their voucher from the government will be upgraded with a new dish and then an appointment will be booked to install your fibre feed. Installation of the new radio service will have zero downtime. If the install is done out of hours you may need to reboot your router.

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