Latest Updates
Loss in Voip Connections/ Broadband - 21/01/19
Posted by Dalton Ison on 21 January 2019 01:20 PM
Dear Customers

you may be experiencing outages with your voip calls and connection. This is due to packet loss at our data center and we have put a ticket in with the supplier to try and get this resolved as quickly as possible. If you have any issues please put tickets into the ticket system. We will update you when we have an ETA and the issues will be resolved. Sorry for any inconvenience this has caused. 

Kind Regards

Gigabair Support 

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Birstall Customer Outage 18/01/19 - Fibre Lead Replacement
Posted by Dalton Ison on 17 January 2019 05:30 PM
Dear Birstall Customers,


During the course of the day customers will be contacted individually regarding the work that is being taken place tomorrow morning. The maintenence work will cause some outages with your broadband for around 5-10 minutes whilst this work is being carried out. The work consists of fibre leads being replaced at the Mast so it is important that we can carry this work out. We apologise for any inconveinence this may cause.

Kind Regards

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Syston Outage 16/01/2019
Posted by John Peck on 14 January 2019 02:53 PM
There will be an outage for 2 hours at 12am-2am on the 16th while BT work on the Syston circuit 

Regards 

Gigabair
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Small Outage
Posted by John Peck on 13 January 2019 05:42 PM
A small multiple outage will occur at 18:00 on Sunday at the main feed at Syston to reconfigure a high speed switch, The outage should last no longer 5-10 minutes 

regards 

Gigabair
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Birstall Mast Outage
Posted by John Peck on 09 January 2019 11:03 AM

An outage of around 10-14 minutes occurred from our Birstall mast. We have collected the logs and forwarded them to our radio supplier for analysis. Due to the implementation of our text remote reboot system we were able to bring the service back online without deploying engineers. 

We would request that customers utilise our extensive support services to be kept up to date. You can contact support via 

  1. Our support portal at 
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